Eligibility for Returns
You may request a return or exchange if:
- The item is unused, unwashed, and unworn
- The product is returned in its original condition with tags and packaging intact
- The return request is made within 7 days of receiving your order
- Items that show signs of wear, washing, alteration, or damage will not be eligible for return.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products (e.g., name printing or embroidery)
- Items purchased during sale or clearance offers
- Products damaged due to improper use or care
Return Process
- Contact our customer support team within 7 days of delivery with your order number and reason for return.
- Once approved, you will receive return instructions.
- The customer is responsible for return shipping costs, unless the item is defective or incorrect.
- Returned items must be shipped back within 3 days of approval.
Refund Policy
- After receiving and inspecting the returned item, refunds will be processed within 5–7 working days.
- Refunds will be issued through the original payment method or as store credit, depending on the case.
- Shipping charges are non-refundable.
Exchange Policy
If the requested size is unavailable, a refund or store credit may be offered.
Exchanges are subject to stock availability.
Only size exchanges are allowed for eligible items.
Contact Information
If you have any questions about this Return / Refund Policy, please contact us:
Email: procarescrubz@gmail.com
Phone: 0312-3953637
Website: https://procarescrubs.com